By Short-E

People are in outrage over the handling of the passenger in the video above on United Airlines flight 3411.

United Airlines stock today took a huge loss and they’re losing a lot of money over the backlash of the events on that flight.

Read the apology statement from United Airlines CEO Oscar Munoz below:

The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.  

I want you to know that we take full responsibility and we will work to make it right.  

It’s never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what’s broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We’ll communicate the results of our review by April 30th

I promise you we will do better. 

Read more on this story from Buzzfeed here.

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