FAQS

FAQs:

Items ALLOWED to be brought into the venue:

Average size bags/backpacks

Cameras – non-professional only, no detachable lenses

Food – in a clear, 1-gallon zip lock bag

Lawn Chairs – low profile (seat no more than 9 inches off the ground)

Water – up to 1 gallon in a factory sealed or empty bottle

Umbrellas - Small personal umbrellas no longer than 24" in length without pointed metal tips 

 

Items NOT-ALLOWED to be brought into the venue include, but are not limited to:

Weapons of any kind

Alcohol

Illegal drugs/substances

Glass containers

Cans

Hard-sided/large coolers

Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized backpacks

Laser pointers

Animals (except service animals)

Fireworks

Traffic/Directions:

  • We highly encourage carpooling!
  • Leave yourselves plenty of time! Please consider alternative routes to Toyota Amphitheatre.
  • Traffic can be heavy prior to and after events, so please be patient and plan accordingly.
  • Follow the instructions given by law enforcement officers and parking attendants.
  • From West - Take Highway 80 East towards Sacramento. Then take Highway 80 to Reno. Take the exit for Interstate 5/Highway 99. Follow Highway 70 split-off from Highway 99.  From Highway 70 exit at McGowan Parkway turn right onto McGowan Parkway. Follow McGowan to Highway 65. Take Highway 65 south for 1/2 mile. Turn right onto Forty Mile Road.
  • From East - Take Interstate 80 West to 65 North. Take 65 north to Forty Mile Road. Turn left on Forty Mile Road.
  • From North – Take Highway 99 South to Highway 20 East to 70 South. Merge onto Highway 65 then take the Forty Mile Road exit.
  • From South – Take Interstate 5 North towards Sacramento. Take the exit for Highway 99. Follow Highway 70 split-off from Highway 99.  From Highway 70 exit at McGowan Parkway turn right onto McGowan Parkway. Follow McGowan to Highway 65. Take Highway 65 south for 1/2 mile. Turn right onto Forty Mile Road.

Alcohol

Toyota Amphitheatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue.  A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

 

All Access Passes

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet and greet or additional access. The venue box office does not sell any meet and greet, backstage or venue passes.

 

Animals- Service

Like many venues and other large places of assembly, the Toyota Amphitheatre has a “no pets” policy.  However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. Toyota Amphitheatre’s (policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability.  The task(s) performed by the dog must be directly related to the individual’s disability.

 

Toyota Amphitheatre requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices.  Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

 

ATM's

We have multiple ATM's on site located near the main gates behind the Administration building.

 

Automobile Assistance

If any assistance is needed with your vehicle please contact your normal Emergency Assistance, provider. Toyota Amphitheatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

 

Bag Inspections

All bags are subject to search upon entry. Guest have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle.

 

Banners and Signs

Signs larger than 8.5 X 11 inches are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

 

Bicycle Parking

Bike racks are located between our box office and our VIP Club gates. All bikes must be removed by the end of the event. Toyota Amphitheatre is not responsible for lost or stolen bicycles.

 

Box Office

The box office is located by our main gate. Tickets to 102.5’s BIG DAY OUT can be purchased at KSFM.com/BDO or via www.livenation.com or over the phone through Ticketmaster at 1-800-745-3000.

 

Normal Box Office Hours are:  Saturday, 10:00 AM - 2:00 PM (excluding holidays) starting April 7th.

 

Day of Show Box Office Hours: 12:00 PM until the headlining act begins to perform If the event is on a weekday.

 

Bus Parking

Buses are considered an oversized vehicle and will be charged up to $100.00 if they will be remaining on site during the event. Buses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses will be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Yuba County Sheriffs will be on site assisting in the bus lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.

 

Camera Policy

SUBJECT TO CHANGE- The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

 

Camping

The venue does not allow camping or overnight parking of any kind.

 

Cancellation Policy

Cancellations will only occur in the event of severe weather, artist cancellation, or an act of God. In the event of a cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.

 

Cell Phones

Generally, cell phones are permitted in the venue. 

 

Children

All of our events are all ages. Children 3 and under do not require a ticket but must sit on a parent's lap.

 

Conceal and Carry

Toyota Amphitheatre does not allow weapons on our property.  Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will not take responsibility for any weapons left in vehicles.

 

Concessions

Toyota Amphitheatre offers a wide variety of concession options throughout the venue. This includes cheeseburgers, hot dogs, nachos, pretzels, candy, popcorn, fountain soda (Pepsi Products), water, and Red Bull.

 

Concessions are located throughout the venue.

 

Contact Information

Venue Phone number – (530) 743-5200

Venue Email – ToyotaAmphitheatre@livenation.com

Venue Address- 2677 Forty Mile Road, Wheatland, CA 95692

 

Entercom Phone number – (916)-399-7777

Entercom Email – sacevents@entercom.com

Entercom Address – 5345 Madison Avenue, Sacramento, CA 95841

 

Credit/ Debit Cards

All main concession stands take Visa/ MasterCard / Discover and American Express. Smaller stands and portable concessions may be cash only. See ATM's for locations on site. All merchandise stands take all major credit cards.

 

Designated Driver

Our concessionaire offers free fountain sodas to guests that commit to be the designated driver for their party. Please visit the designated driver representative at the Guest Service Booth.

 

Drinking Water

Guests are permitted to bring in One (1) factory sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations.  Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.

 

Water fountains are located near both restroom facilities in the Sierra and Butte Plazas.

 

Drop Offs

The drop off area is located near Gate B. Please let the parking staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event- you will not be allowed to enter until the majority of cars have exited the parking lot.  Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

 

Emergency

In the event of an emergency while on site- Toyota Amphitheatre has trained paramedics to assist with any medical issues. First aid is located at Gate D, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd-related issues. In the event of a weather emergency- we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days

 

Entrance Gates

There is a total of Two (2) entrance gates to the facility. Our Main Entrance is available for use regardless of the ticket type. There is One (1) Fast Lane gate located at our Main Entrance. You must have your Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located to the left of the Box Office. All guests using this gate must be VIP clients and have the appropriate ticket.

 

Fast Lane

For select events, guests can purchase Fast Lane passes via www.livenation.com for each event. The Fast Lane passes do not permit the guest to enter any earlier than the designated gate time, however, it does have a shorter line. Fast Lane Gates are located at our Main Entrance.

 

Gate Times

Parking lots will open 2:30 p.m.

Gates will open at 4 p.m.  

 

 

Guest Conduct

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.

 

Guests with Disabilities

Toyota Amphitheatre strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.

 

Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the   logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

Day of Show Parking- Accessible Parking is located outside of our Box Office in Lot A1 through Lot A3. Let the parking staff know that you need accessible parking and they will direct you to this lot. You need to have an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking- please park in the general lots.

Accessible Stations- if you have questions or need assistance we have a stand staffed with customer service employees to help answer questions related to seating or other accommodations. This stand is located directly inside or Main Entrance to the left of the water fountain.

Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

Interpreter Requests- if you will need an interpreter for an event please give us at least 2 weeks notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call (530) 743-5200 to arrange for an interpreter for your visit.

Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible.

Hearing Assistance

Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at (530) 743-5200.

 

Hotels

Please visit http://www.livenation.com/venues/14998/toyota-amphitheatre and click on the “Hotels Nearby” link for hotels that are in close proximity to the venue.

 

Items ALLOWED to be brought into venue:

Average size bags/backpacks

Cameras – nonprofessional only, no detachable lenses

Food – in a clear, 1-gallon ziplock bag

Lawn Chairs – low profile (seat no more than 9 inches off the ground)  *subject to change per event, check the Day of Show tab

Water – up to 1 gallon in a factory sealed or empty bottle

 

Items NOT-ALLOWED to be brought into venue include, but are not limited to:

Weapons of any kind

Alcohol

Illegal drugs/substances

Glass containers

Cans

Hard sided/large coolers,

Large or oversized bags/backpacks, such as luggage, duffel bags, or industrial/camping-sized backpacks

Laser pointers

Animals (except service animals)

Fireworks

Lawn Seating

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

 

Lawn Chair Rental

Lawn chairs are available for rent for $6.00 per chair and must be turned in at the end of the event. Guests are able to bring their own lawn chairs, but they must be no higher than 9 in off the ground. No bag chairs, camping chairs, or folding chairs are permitted.

 

Lost or Stolen Tickets

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee.

 

Lost and Found

If you lose an item while you are at an event- you can check in with the Guest services booth near the merchandise tent in the plaza. Our venue reception is open Monday through Friday from 9:00 AM to 5:00 PM and will have all of the lost and found following each event. You can call in advance to see if we have your item (530) 743-5200. Please do not come out to the venue outside of normal business hours as we will not be able to assist you. You are not permitted to come into the facility and search for your item. All items found are kept for a period of thirty (30) days prior to being donated to local charities.

 

Maps and Directions

For Directions to our venue, please visit: https://www.livenation.com/venues/14998/toyota-amphitheatre.

Please consider alternative routes to Toyota Amphitheatre. Allow extra time & look for alternate routes due to construction and traffic slowdowns.

 

From West - Take Highway 80 East towards Sacramento. Than take Highway 80 to Reno. Take the exit for Interstate 5/Highway 99. Follow Highway 70 split-off from Highway 99.  From Highway 70 exit at McGowan Parkway turn right onto McGowan Parkway. Follow McGowan to Highway 65. Take Highway 65 south for 1/2 mile. Turn right onto Forty Mile Road.

From East - Take Interstate 80 West to 65 North. Take 65 north to Forty Mile Road. Turn left on Forty Mile Road.

From North – Take Highway 99 South to Highway 20 East to 70 South. Merge onto Highway 65 then take the Forty Mile Road exit.

From South – Take Interstate 5 North towards Sacramento. Take the exit for Highway 99. Follow Highway 70 split-off from Highway 99.  From Highway 70 exit at McGowan Parkway turn right onto McGowan Parkway. Follow McGowan to Highway 65. Take Highway 65 south for 1/2 mile. Turn right onto Forty Mile Road.

Media Relations / Press Passes

Any media inquiries need to be directed to our Local Office – (415) 848-0388

 

Medical Assistance

First Aid is located at Gate D. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. If you have medication that you need stored in a refrigerator please go to Gate D and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical office so the syringe can be properly disposed of.

 

Medication Needs

It is recommended that guests bringing medication into the venue for necessary or possible administration during the show utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security

 

Merchandise

Merchandise will be available for all concerts at our Tour Merchandise booths located in the Sierra and Butte Plazas. For Festival shows- there will be merchandise located throughout the facility and sold by various vendors. All merchandise is the property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

 

Motorcycle Parking

Motorcycles can park in Lot B and Lot C. There is no additional fee for motorcycle parking.

 

Overnight Parking

There is no overnight parking permitted at the venue. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owner's expense.

 

Parking

General parking is included in the ticket price for most events. When parking is not included in the ticket price, lot parking is determined on a show by show basis. Handicap parking is available on site through our South Entrance Gate. Please have your placard visible and the attendants will direct you to the designated area. Premier Parking is available for purchase online. Prices for Premier Parking range from $30.00 to $60.00 for automobiles and $80.00 to $100.00 for limousines/RVs/buses. Premier Parking prices will increase for automobiles and limousines/RVs/buses when purchased on the day of the show at Toyota Amphitheatre. We recommend purchasing in advance for your convenience.

 

Oversized vehicles - including buses and RV's –A limited number of RV spaces are located at the back of Lot A with a parking pass. There is no overnight parking permitted at the venue. Any unauthorized vehicles on site after an event will be towed at the owner’s expense.

Limousines- cannot drop off and pick up at the front of Lot A. Limousines can park in the back of the VIP lot with the properly paid parking pass.

Police Assistance

Local law enforcement is on site for every event and are responsible for directing all traffic into the venue. On Duty, law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor we will secure them.

 

Premier Parking

Premier Parking is available for every event. The price will vary based on the event. This can be purchased prior to the show via www.livenation.com or on site at the venue. Premier Parking is located in Lot B and Lot C. Premier Parking does not guarantee early exit out of the parking lot.

 

Public Transportation

 There are no local provisions in place to accommodate public transportation to Toyota Amphitheatre.

 

Recycling

Toyota Amphitheatre participates in a venue-wide recycling program. You will find recycling bins located though-out the venue. Please recycle where possible.

 

Restrooms

Restrooms are located in our Sierra and Butte Plazas.

 

Scalping Tickets

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on the property will be turned over to local law enforcement.

 

Security Procedures

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures.  All bags are subject to inspection.  If you have a medical reason for not wanting to be searched via metal detectors, please visit our First Aid Station located at Gate D and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

 

Re-Entry

Re-Entry is not permitted at Toyota Amphitheatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

 

Security

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

 

Your safety and security are most important to us.  The following details will outline our general venue’s guidelines:

 

https://www.livenation.com/venueguidelines

 

Smoking

While we are an open-air facility – There is no smoking in the seating areas. We ask that if you wish to smoke, you do so in the plaza areas of the venue. We appreciate your cooperation.

 

Strollers

Are not permitted because there is nowhere for them to be stored. The lawn has an incline that makes it unsafe for strollers to be on the lawn.

 

Taxis

The Taxis pickup is located at in the front of parking Lot A.

 

Tailgating

Tailgating is not permitted in the parking lots.

 

Traffic

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

 

Upgrades

Upgrades are available through our Experience App- visit www.lnexperience.com to download the program and see all of the upgrades and experiences we have available.

 

VIP Club

The VIP club will open doors and remain open until one (1) hour after the event has ended. VIP Club Guests will have access to our private restroom facilities, premium liquor, and beer selections, and excellent chef-prepared buffet. VIP Club passes are available for purchase at www.livenation.com.

 

VIP Parking

The VIP lot is located in Lot A1 through Lot A6. Guests must have a pass or be on the parking list to access these lots. Guests can enter through any road entrance and be directed to these lots.

 

Weather

All shows will go on rain or shine. However, in the event of severe weather, we will keep our fans notified via our social media pages. http://www.accuweather.com/en/us/wheatland-ca/95692/weather-forecast/2154374

 

Will Call

Will call tickets are available for pickup at the box office located to the left of the main entrance gate. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

 

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

 

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.